Are you looking for an Osteopath in London?
Body Back Up Healthcare are a team of highly experienced osteopaths in London, who provide healthcare from their Maida Vale Library practice.
Our healthcare professionals are able to provide both hands-on treatment and telehealth services from our London practice. If you are looking for osteopathy services in London, our library location offers the perfect setting, easily accessible by rail and bus routes from central London and outer boroughs.
The Osteopathic Clinic is located a short walk from Warwick Avenue tube station (Bakerloo line) and Maida Vale tube station. The Body Back-Up London practice is perfectly suited for those living or working within central London or the outskirts of the city. Paddington Mainline is a 15 minute walk and the M40 Paddington slip road is 5 mins away via Harrow Road or Little Venice.
Whether you are looking for initial diagnosis or ongoing treatment, please do not hesitate to contact our reception who will be more than happy to assist you with your booking.
Appointments are available Tuesdays and Thursdays from 10:00 – 17:00 and Fridays from 10:00 – 14:00.
Telephone Reception Opening Hours
Our reception service is available 08:30 – 18:00, Monday to Friday and 09:00 – 13:00 on Saturday.
All routes to the practice consultation room are sign posted but please ask any member of library staff for directions if you are lost.
There are an array of library books on health, body and wellbeing within the main library area. They are located in a special section. For more information on where these books are located please ask a member of library staff. Please take out a library card if you are a resident in Westminster and you wish to borrow one. There is a full list availble on the library website.
A small Waiting area is a available next to the lift exit with limited seating on the lower ground floor or please use the library if you are early for an appointment and make sure you are at the lower ground floor waiting area just before your due appointment time.
WC is located upstairs with access through the main library entrance only. Please note: there is no public WC immediately next to the practice consultation room.
It would be useful but not essential to bring the following items to your consultation:
- GP Details and Referral Letter
- X-Rays or Scans
- Current medication list
- Completed Health Insurance Forms
- Medical Reports
- Exercise Program
Location Code: 6216
C, Westminster City Council
Charge Times: Monday to Friday 8:30am – 6:30pm
For every 10 Minutes 8:30am – 6:30pm
1 Hour 8:30am – 6:30pm
Charge Times: Bank Holiday
24 Hours Free
Minimum Stay: 10 min
Maximum Stay: 4 Hours.
Extendable: Up to Maximum stay.
A minimum purchase of 10 minutes applies at this location. If selecting 1-9 minutes you will be allocated and charged for the minimum purchase.
There are pay and display parking bays available most reliably on Delaware Road W9 near the library
Home visits are available on request from our Maida Vale practice for those who are unable to travel to our practice.
The fees are charged following our Professional fee structure for new or follow-up appointments, plus a surcharge (depending on the appointment duration and distance from the practice). These are normally £40 – £60 to allow for travel time out of practice.
Please ensure you book your home visits by telephone and not by using our online booking system.
We are able to accept card payments using a mobile payment system.
- Westbourne Park W10
- Queens Parks NW6
- Kilburn Park NW6
- Little Venice W9
- Paddington W2
- Paddington Basin W2
- Sheldon Square W2
- Edgware Road W2
- Please remember that fees are payable after each appointment unless you have pre-arranged for direct settlement using your Health Insurance with the Body Back-Up Reception Team.
- Receipt will be issued for any appointment on request.
- If you need to cancel your appointment, or change the date or time we require 24 hours’ notice.
- A fee will apply for non-arrival or late cancellations.
Body Back-Up Osteopaths are registered with all main health insurance companies. If you already have health insurance that covers treatment you can submit your details electronically using our form provided. Many health insurance companies cover Osteopathic treatment fees – in some cases you may need a GP referral to make a claim – check with your Health Insurer before treatment.
Sending the details before your appointment will make sure everything is in place to facilitate Direct Settlement after your first treatment session. We reserve the right, in certain instances, to withdraw direct settlement options but can issue receipt for you to make your claim from your health insurer personally.
If you prefer you can complete a form when you attend the clinic for your treatment, but please make sure you bring all the details with you – this will avoid any delay in processing your claim. If you are not sure if you have the appropriate cover, please ask the Body Back-Up receptionist or your health policy administrator. If you have a Corporate Health Policy, ask your Human Resources Department to contact us and we will give them more comprehensive information to help you with your claim.
Using Health Insurance F.A.Q.’s
“Is Osteopathy covered by my Health Insurance”
If you would like to claim your osteopathic fee by Direct Settlement, Body Back-Up would claim these fees directly from the Health Insurance Company, so you can concentrate on getting better – You can opt to claim yourself using receipts at the end of your treatment period. We reserve the right in certain circumstances, with certain health insurers, to suspend direct settlement options. Please check how this may apply to your individual circumstances.
- Policy Excess: Do you or your company need to pay the first part of the treatment fees?
- Claims Limit: Have you already used all your allowances for treatment for a similar problem during the financial year of your insurance policy?
- Your Health Insurance may stipulate that you have a ‘set’ number of Appointments over a time interval – and then your case is reviewed.
- Health Insurance: normally state that treatment must be for Acute Care rather than on-going maintenance treatment. Check your policy wording.
- GP Referral: Does your policy require you to have a Referral letter to a “named” Body Back-Up Osteopath to enable the claim to be settled?
- Claim Forms: Do you need to complete a Claim Form and have it signed by your GP – or can the Osteopath treating you sign it?
- Claim Numbers: You will need your Membership Number. If you are in Company Scheme you will also need your Group number – this is the number allocated to your company, you will then have your own membership number. You may also need an Authorisation code from the Health Insurance Company.
If you need help with any of these details, please contact your Health Insurance Helpline number. You may have someone in your company – perhaps in Human Resources – who can also direct you. If you are still confused or not sure what to do, we are here to provide help and advise if you encounter any problems.
NHS Staff Discounts
NHS staff benefit 15% all face-to-face appointments and 30% off online video consultations. Terms and Conditions apply.
‘Thank You’ Voucher Scheme
We show our thanks when you refer a new patient by sending you a £10 Thank You voucher. This can be redeemed against your next Body Back-Up appointment or purchase (once the new patient has attended their first appointment). Terms and Conditions apply.
Active Westminster Champions
Sports teams and clubs can apply for member rates. Active Westminster AWARDS winners get 50% off TELEHEALTH Terms and Conditions apply.
Westminster Citysave Card Holders
10% off face-to-face appointments. Please mention CITY SAVE within your online Booking form. 20% off your first online video consultation. Terms and Conditions apply.
Westminster Library Service Care Holders
Westminster CC Library Card Holders benefit from 10% off all our fees. Terms and Conditions apply. Cannot be used in conjunction with any other offer.
Open Age Members Queens Park & Westminster
Open Age Members benefit from reduced rates. Up to 25% off standard rates with a referral from your Open Age group leader. Terms and Conditions apply.
Arthritis Action Members
We offer reduced rates for Arthritis Action Members. Please contact them before making your booking. They offer a contribution towards your first two appointments. Terms and Conditions apply.